Broadband is a high-speed method of accessing the internet, giving users faster uploads and downloads than were possible via dial-up connections. It also allows for simultaneous use of landline and internet connections.

A phone line, a router and microfilters for your phone socket. The router and microfilters are usually supplied by us.

There are two main types of broadband, ADSL and fibre optic – often referred to as ‘superfast’.

ADSL is the most common form of broadband found in the UK currently and is often referred to as ‘standard broadband’.

Fibre optic broadband is the newer, more advanced broadband delivery system. The aging telephone network wasn’t built with the internet in mind; as such a newer technology was introduced to deal with our ever increasing demands for connectivity. Think of ADSL broadband as a road and fibre optic broadband as a motorway; one can carry much more than the other and at faster speeds, whilst the other has more issues to deal with to overcome the increased traffic.

Your download speed is the pace at which data (like web pages, music, video content etc) is transferred to your computer. The better your download speed, the faster your internet connection will be.

A Byte is a measurement of data and the amount you use depends on what you're browsing and how long for. A Kilobyte (KB) is equal to 1000 bytes (measurement for a unit of data). A Megabyte (MB, Meg) is equal to 1000 Kilobytes. A Gigabyte (GB) is equal to 1000 Megabytes. A simpler example is that a typical four-minute YouTube video will use between 8MB and 10MB. Some broadband providers have deals that place a cap on the amount of data you can use in any one month so if you’re someone who uses lots of data intensive activities you’re going to want to go for an unlimited deal.

Many providers cap the amount of data you can receive with any internet package and can limit your connection or charge you more if you go over. Heavy users will usually want unlimited usage, while people who use the internet for surfing and checking emails etc may be happy with lower caps.

Internet protocol is what allows you to access web sites and the Internet. It allows you to exchange data with other sites on the web. Basically, VoIP converts your voice into data and then sends and receives data on the Internet.

VoIP converts the sound of your voice into data and uses Internet Protocol to send that data. For a much longer explanation, visit our VoIP simplified page. It's, ironically, the technical explanation.

You need a high speed internet connection and a VoIP phone. A VoIP phone can be an IP phone, which is a phone designed to work with VoIP. Or a VoIP phone can be a standard telephone, with an ATA phone adapter. Or you can use a softphone, which is a computer program that allows you to make VoIP calls from your computer. You also need a high speed internet connection. This is so that you can make clear calls. You can check your connection speed here.

Pick up the phone and dial the number you'd like to call. You do have to sign up with a VoIP package first in order to get service. If you're using a softphone, you will have to have the program open on your computer. Then you can dial the number you want to call. It's very easy.

Anyone with a phone number. You can also conference call more easily and call internationally for much less when using VoIP.

Yes. VoIP phones work with an IP address. IP addresses don't have physical locations, so that means that you take your IP phone to any physical location that has high-speed Internet.

Hosted PBX is based on Voice over Internet Protocol (VoIP), a method by which voice is digitized and transmitted in digital packets rather than using traditional copper phone lines of the public switched telephone network (PSTN). The entire telephone network throughout the world is slowly converting to VoIP. Every VOIP telephone has a unique IP Address. Thus Hosted PBX translates the public phone network to an IP address. When a phone number is dialed, the Hosted PBX switch looks up the IP address and delivers the call to the VOIP telephone.

We provides 99.9% up time. Magcomm is not responsible for incidents beyond its control, such as failure in the customer’s LAN or customer’s ISP. Magcomm Hosted PBX is a redundant, carrier-grade system offering the same or better reliability as your traditional phone company.

Yes. We do not require that you buy dedicated internet service from Magcomm. We guarantee high voice quality over third party internet service providers (ISP) with proper pre-installation testing and the installation

SIP is the acronym for Session Initiated Protocol standard, a VoIP protocol standard. It is widely adopted as the preferred industry standard by phone and switch manufacturers.

Yes. We call this an off-network extension which allows you to dial an extension to reach the user’s cell phone. The employee is included in the auto-attendant dial by name directory. The cell phone user can also transfer calls back to the PBX. If the user has a VoIP desk phone, the calls can ring at both the cell phone and the desk phone.

Magcomm provides fax-to-email service (online faxing). This allows faxes to be delivered to your email account as PDF attachments. It is advantageous because it makes it easy to save a fax disk, forward it, print it, or create an automatic distribution list. For sending outbound faxes, the fax document must be in your computer, otherwise you will need to scan it first.

For those with a lower budget and requirement we can provide a dedicated form of Fibre To The Cabinet (FTTC) Ethernet which can provide uncontended bandwidth up to 20mbps downstream running over an analogue line similar to broadband. Our midrange leased line product is Ethernet First Mile (EFM) which uses existing copper pairs to deliver bandwidth. EFM can deliver up to 35mbps in certain areas and smaller circuits are an ideal choice for those adopting SIP and hosted telephony through Magcomm.

EFM is delivered over existing copper pairs and as such the availability is more limited due to the importance of distance from the local telephone exchange. In addition to this there is a far greater range of bandwidth options available on fibre leased lines. EFM is not a scalable product – once you have purchased, for example, a 10Mb EFM line it is difficult to increase this in the future. Our leased lines are all delivered on 100Mb bearers which means you can increase your bandwidth up to 100Mb if required. This gives you long term scalability as a growing business. EFM can provide resilience as part of the circuit; if one copper pair fails you will still be able to run the circuit on reduced capacity while on our fibre leased lines we can provide a quotation for a resilient broadband service or backup leased line.

FTTC can offer headline speeds of up to 80mbps which sounds sufficient for any business. However, this is a contended or shared service so you may experience slower periods in the afternoon when more people start using the internet and streaming content. Furthermore, if there are many heavy users in your area you may never experience the full amount of bandwidth available. In addition to this you won’t receive the same SLA that you’d otherwise get on a leased line

There is currently very high demand for fibre leased lines across the United Kingdom which has in turn created a lot of work for Openreach, planners and their contractors meaning that these lines can take anywhere between 50-100 working days to install.

Our product specialists will advise you based on your requirements such as number of users, applications and also your future plans in terms of scalability.

Leased lines can provide internet access only, be a transit for your SIP traffic or provide you with a ‘converged’ solution which allows both internet and voice traffic. The latter will utilise Quality of Service (QoS) to ensure that voice traffic is given priority and allocated a set amount of bandwidth to ensure consistently good voice quality for your SIP or hosted telephone system. We would always discuss this as part of the sales process and ensure the right amount of bandwidth is allocated based on your likely number of concurrent calls.

We aim to provide the best quality of service to our clients and are quite confident that we can deliver the best services. As such, we have included specifications of our service in SLA and if you don’t get the services you can claim compensation.

We have 24X7 customer support service helping our clients so that their issues can be solved as early as possible.

With a leased line, you always have access to 100% of your line capacity - this means that if you purchase a 10Mbps leased line, then 100% of the time, 24x7 you get 10Mbps of bandwidth.

From the moment we connect your SIP trunking service, you will enjoy all the reliability, resilience and quality that comes from working with the UK’s leading SIP trunk provider. We proactively monitor and manage quality of service across our entire network – it’s the underlying network quality that makes a real difference to SIP trunking

Should disaster happen, you can use SIP trunking to minimise disruption to your business. For example, if your London branch has to close in an emergency, and you need the calls routed to Manchester immediately, Magcomm SIP Trunks can do this.

Number flexibility with SIP trunking means that you can keep your existing number, even when moving out of the area, saving you costs on printed company literature and stationery whilst maintaining the perception that you still have a presence in the area you’ve moved from. We can easily transfer your old or existing numbers too so that you can avoid expensive Remote Call Forwarding (RCF) or call diversion charges.

SIP trunks are valuable for businesses with seasonal voice capacity requirements where more lines can be quickly and easily implemented with no long term commitments, for example when running sales campaigns.

Call recording software is a program that allows the user to record their calls. It is able to intelligently record calls and to maintain the recorded audio files. The intelligence of the software allows users to analyse the content of their calls. This analysing ability is why call recording software has traditionally been used by call centres for quality assurance, training and dispute resolution purposes.

Call recording software is used in various industries for various purposes. Traditionally, call recording software is extremely useful for both call centres and the financial sector. Both have therefore utilised call recording for multiple purposes, including: training new staff members, quality assurance for customer service, fast dispute resolution, employee evaluations, staff incentives and compliance with internal and external regulatory processes.

This native cloud platform allows Magcomm users to access, record and manage their captured conversations from anywhere in the world – all you have to do is log on to the online management dashboard. Levels of access can be managed by each organisation’s designated admins, therefore varying the access to call recording products across companies. Your access is dependent on your role in the organisation using Magcomm's software. However, as a general rule and as a company, Magcomm’s call recording software can be accessed and managed from anywhere.

The level of access each user has varies the levels of searching they can achieve, but at every level users are able to browse their previous call recordings and search for certain defining features. As part of our call recording service, their are multiple features that enable users to operate advanced searches through their call recordings.

As as native cloud platform, Magcomm’s call recording solution has been designed to provide maximum functionality with sophisticated security systems, leveraging cutting edge cloud technologies. Our security practices are developing all the time to ensure that data is protected at every stage of the communication capture process and beyond to storage and analysis.

There is a limit of up to 100 Guests, for any more please speak to our specialist for more information

For users of our Web Meeting service, during your meeting you can easily see who is in your meeting by viewing the Guest List. After a meeting this information is included in the Meeting Summary.

For easy ways to help schedule a call go to the scheduling tools option within your dashboard. You’ll have multiple ways to schedule a call, including a copy to clipboard invitation, Outlook plugin and our mobile app.

The attachment is done in your personal account. In order to get access to your personal account, you have to register with us first.

If a provider can give us a list of numbers, then you can pick a number. If not, a random number will be connected. If you want to get a phone number, please, contact us and then we could send you a list of all possible numbers.

No, we do not give virtual numbers for a trial. All services are tested and function well, so there is no need in doubts about their quality. In case you need trial period, write to our technical department.

We offer virtual numbers, which belong to more than 70 countries around the globe, multichannel and phone numbers for calls, SMS messages and faxes, and toll free.

First of all, you will have to register with us, order a necessary service and pay for it. Additionally, you should be aware that some countries require identity documents such as passport or ID-card data or any other personal information.

No, you do not have to buy additional equipment. You can use landline or mobile phone, Skype, SIP.

The price of purchasing and using a particular virtual telephone number depends on the country, which it belongs to. You can learn more about our prices by contacting us.